Terms and Conditions Last updated: last updated (04.10.2025)

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Welcome to MDs Ozzie Opals UK. These Terms and Conditions govern your use of our website, services, and purchases. By accessing or using our site, you agree to be bound by these terms.

 

1. Company Overview MDs Ozzie Opals UK is a UK-based retailer specialising in ethically sourced Australian opals and handcrafted opal jewellery. We offer global shipping and pride ourselves on quality, craftsmanship, and customer satisfaction.

 

2. Product Information - All opals are ethically sourced from reputable Australian regions including Coober Pedy, Lightning Ridge, and Andamooka. - Each opal is unique; variations in colour, pattern, and brilliance are natural and expected. - Product images are for reference only. Actual items may differ slightly due to the nature of opals.

 

3. Custom Orders - Bespoke jewellery requests are welcome. - Custom orders require full payment upfront and are non-refundable once production begins. - Estimated delivery timelines will be provided upon confirmation.

 

4. Pricing and Payment - All prices are listed in GBP (£) and include applicable UK taxes. - We accept major credit/debit cards and secure online payment methods. - Prices are subject to change without notice.

 

5. Shipping and Delivery - We ship worldwide using trusted carriers. - Delivery times vary by location and product availability. - Tracking information will be provided once your order is dispatched. - MDs Ozzie Opals UK is not responsible for customs delays or import duties.

 

6. Returns and Refunds - Returns are accepted within 14 days of delivery for non-custom items. - Items must be unused, in original packaging, and accompanied by proof of purchase. - Refunds will be processed within 7 business days of receiving the returned item. - Custom jewellery and loose stones are non-refundable unless faulty.

 

7. Intellectual Property All content on this site—including images, text, logos, and designs—is the property of MDs Ozzie Opals UK and may not be reproduced without written permission.

 

8. Limitation of Liability MDs Ozzie Opals UK is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

 

9. Privacy Policy We respect your privacy. Personal data is handled in accordance with UK GDPR regulations. For full details, please refer to our Privacy Policy.

 

10. Governing Law These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.

 

11. Contact For questions or concerns, please contact us at: mdsozzieopalsuk@gmail.com

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